Monday, October 15, 2007

iPhone activation hell

so i bit the bullet and got an iphone today.  what i expected to be an absolutely painless and easy activation experience has been absolutely terrible.  itunes does not recognize that i need to activate my iphone and i've been on the phone with at&t and apple for 3+ hours tonight.  the current assertion is that the sim card may be at fault and that i need to get a new one from at&t.  i'll have to wait to try that until tomorrow.  i must say that once you finally get a person on the phone, both at&t and apple did try to troubleshoot and were friendly.  however, given that i started this journey at 8:00 pm CST, i'm disappointed that i spent so much of the time on hold.  it's also very apparent that there are two distinct companies involved in my experience, each one referring me to the other at various times in the night.  i finally got to the back-line specialist from apple who assured me that this is extremely rare and something she hasn't seen since the launch.  somehow that doesn't make me feel much better.  i'm frustrated, aggravated, and angry that i've wasted an entire evening on the activation and it is unlikely that i'll see any compensation for my poor experience.  if it were june i'd understand, but part of the reason i waited for october was to avoid something like this.  let's hope this gets better.

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